Returns & Exchanges

Steps To Be Taken In Using Return Policy:

  • To return a Product, you shall contact our customer care via email at insiyaclothingbrand@gmail.com or message through WhatsApp button given on our website. within 2 days from the delivery of order with the image of the defect along with the order number, the relevant product name, and the reason for the return, clearly stating “Returns” in the subject line.

  • You will then be informed with all the appropriate steps and information by our Customer Care how to return and exchange your desired Product.

  • In case of defect  so found, we will be liable to pay all sorts of return charges.
  • Please note that the returned product/item should reach us within 5 days of the date of our response.

  • Once a product is accepted by our Customer Care and Supplier for exchange/return, we will provide a replacement within 2-3 weeks.     

 

Refund Payment for Successfully Returned Products:

Credit / Debit Card:  (Not Applicable Until Store offers Credit/Debit Card Checkout)

We will issue a full refund for all successfully returned items within 15 business days of receiving them. Your refund will be credited to the original credit or debit card used to place the order.   Shipping costs and taxes/duties (if any) will not be refunded unless your items were damaged at the time of delivery. Please note that it can take up to 15 business days for the refund to appear in your account due to varying processing times between payment providers.

Cash on Delivery (COD):

However, if an item is bought on COD (Cash on Delivery), then we can only offer store credit. Cash cannot be refunded on COD orders

 

PROCEDURE FOR EXCHANGE

If you wish to exchange any product within 7 days, you can contact our customer service center by email at insiyaclothingbrand@gmail.com or WhatsApp on +92 321 4458797