DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at INSIYA understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

• Manage your account details, track your order status and review past purchases
• Save your shipping details for future purchases and a faster shopping experience
• Be informed about our latest stock, special online promotions and discount.

HOW DO I PLACE AN ORDER?

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”

WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?

Currently, the following payment methods are accepted:

CASH ON DELIVERY

This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.

HOW DO I KNOW IF INSIYA HAS RECEIVED MY ORDER?

After you place your order on the website, an acknowledgement email will be sent to you from INSIYA to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your Account Dashboard.

HOW CAN I TRACK MY ORDER?

You can call our Customer Care at +92320-2100148 or email at info@insiyaclothing.com with your order no. to find out the status of your order, especially if you checked out as a guest. You can find this order no. in your order confirmation email.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

All orders will be delivered by our courier service providers within 5 - 7 working days within Pakistan. If your order has not been delivered in the specified time, please contact our Customer Care.

WHAT IF AN INCORRECT/DAMAGED ITEM IS DELIVERED TO ME?

Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.

WHAT IF AN INCOMPLETE ORDER IS DELIVERED TO ME?

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.

WHAT IS THE PROCEDURE FOR CANCELLING AN ORDER?

Order cancellation is acceptable only if your order has not been shipped by that time. Send your order cancellation request to +92320-2100148. If the order has been shipped, however, we cannot revert it back. Exchanges/Returns are governed by our Exchange/Return Policies.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

You can find all details about a certain product next to it. If an item is not available, the product page will identify this. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care

THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO?

Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the INSIYA website regularly to remain abreast of updated stock content.

HOW DO I KNOW WHAT SIZE WILL ME?

Please refer to our Size Chart. For further help, please contact our Customer Care

I HAVE A COMMENT/SUGGESTION REGARDING YOUR

PRODUCT/SERVICE, WHAT DO I DO?

Please don’t hesitate in writing us at info@insiyaclothing.com or contacting our Customer Care at +92320-2100148 with your comments and suggestions. We highly value any and all feedback from our customers and fans!